At TCL, we are proud to share our ambitious goals and objectives for 2025.
As a leader in hygiene and sanitation solutions, we continuously strive to innovate and improve in order to better serve our customers and meet the evolving needs of our industries. Here’s what’s on our agenda for 2025:
1. Transforming the Standard for Eco-Friendly Cleaning Solutions
Traditionally, eco-friendly cleaning products are perceived as less effective and more expensive. At TCL, we are breaking this paradigm by developing a new range of cleaning solutions that are not only 100% environmentally friendly but also more economical and highly effective.
By leveraging advanced formulations and innovative technologies, we aim to deliver products that outperform traditional options in both quality and cost-efficiency. Sustainability remains a cornerstone of our mission, and we are committed to reducing environmental impact while enhancing product performance.
2. Building a Stronger Digital Presence
In 2025, we are focused on making our products available anytime, anywhere. By enhancing our digital platforms and leveraging diverse distribution channels, we aim to ensure that customers can access TCL solutions with ease and convenience.
3. Advancing eLearning Platforms for Seamless Training
We are placing a strong emphasis on further developing our eLearning platform, available on our website at https://www.tclgcc.com/elearning.
Recognizing the prevalence of smartphones and the convenience they provide, this platform allows users to easily access training materials and learn more about our products in their own language.
By leveraging this digital solution, we aim to make training more accessible, flexible, and effective for all our customers.
4. Introducing Unique Value-Added Services
TCL is always innovating to provide unmatched services. This year, we are launching a Carpet Shampoo and Spotting Service. Customers purchasing our carpet cleaning products will benefit from monthly visits by our technical team to perform complimentary carpet shampooing and spot cleaning services. This initiative ensures outstanding results and reinforces our commitment to customer satisfaction.
5. Achieving Zero Complaints Through Enhanced Customer Support
We are fully committed to achieving zero complaints by significantly enhancing our customer support and technical training.
To accomplish this, we are expanding our team with more trainers and technical support specialists.
This growth will enable us to provide advanced training to customers on the professional use of our products, ensuring they achieve optimal results.
Furthermore, we are enhancing our maintenance and calibration services for dosing systems and dispensers, guaranteeing their efficiency and reliability.
Regular, proactive visits to our customers will help us address potential issues before they arise, ensuring smooth and uninterrupted operations while meeting our zero-complaint objective.
6. Expanding into New Markets
Following the success of our 2024 business expansion, we are excited to extend our reach to the United Kingdom and India.
The Indian market presents a significant opportunity due to its similarity to the UAE market. Many hotel chains in the UAE, which we already supply, originate from India.
This gives us confidence in capturing a substantial market share from the very first day of operations.
Meanwhile, the United Kingdom has always been a global leader in setting hygiene and sanitation standards.
To tap into this prestigious market, we have established our own distribution office in London, enabling us to compete directly with international brands and offer our superior solutions.
The UK will serve as our entry point for expansion into Europe, while India will act as the base for extending our business throughout Asia.
We are actively seeking channel distributors in both countries and are committed to providing full technical and sales support to ensure our strong market position.
If you are interested in distributing TCL products, please email us at info@tclgcc.com or contact me directly at +971554703833.
7. Expanding Product Ranges
This year, we are thrilled to introduce new product lines tailored to diverse markets:
Car Care: Premium solutions for automotive detailing and maintenance.
Veterinary Sanitation Products: Specialized products for animal care and hygiene.
Beauty Salon Cosmetics: High-quality cosmetic solutions for professional salons.
Retail Home Products: Convenient and effective cleaning solutions for everyday home use.
8. Investing in Advanced Manufacturing
To meet increasing demand, we are constructing our second factory in Dubai.
This state-of-the-art facility will feature cutting-edge technology for chemical manufacturing and packaging.
It will also enable us to purchase and store larger quantities of bulk chemicals, negotiate better pricing with suppliers, and pass cost savings directly to our customers.
By enhancing our manufacturing capabilities, we aim to meet the growing needs of our customers while maintaining our commitment to quality and efficiency.
At TCL, our customers are at the heart of everything we do. Whether it’s product innovation, service enhancements, or strategic developments, we value and act on customer feedback to deliver unparalleled quality and support. Our mission is to provide the best products at competitive prices, coupled with market-leading after-sales service.
As we embark on another year of growth and innovation, we extend our heartfelt gratitude to our dedicated team, loyal customers, and valued stakeholders.
Your trust and collaboration are the driving forces behind our success.
Let’s make 2025 a year of achievements and progress, as a future of growth, collaboration, and success awaits all of us at TCL and the communities we serve.
Because we care about your hygiene standards.
Best regards,
Galal Ghaly General Manager TCL (Technical Chemical Laboratories)
Comments